FAQ

You want to cancel your reservation?

Cancellations of contractually booked services before the agreed parking time starts are only possible if the flexible rate of the individual product has been selected. In order to avoid misunderstandings, cancellations must be made in writing to PPG, stating your transaction number under the menu item LOGIN on our homepage. Cancellations must be declared by the day of arrival; the date of receipt of the declaration by PPG is decisive for the time of cancellation. In the case of cancellations declared after the day of arrival, only the proportionate parking fees up to the end of the hiring period can be refunded.

Do you want to change your reservation?

Rebooking changes and subsequent changes to contractually booked services are also only possible if the correspondingly flexible rate for the individual product has been selected and the corresponding parking space capacity still exists. Requests for rebooking and/or changes must also be made in writing under the menu item LOGIN on our homepage.